Frequently Asked Questions

We know inviting a cleaning company into your home is a big decision. These answers are here to help you feel informed, confident, and comfortable before booking with Sunny Shine.

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  • Your technician will arrive during your scheduled window, fully prepared with supplies and a clear plan. You don’t need to clean beforehand — just let us know if there are any special notes or areas you’d like us to focus on.


  • No. Many clients choose to be away while we clean. As long as we have access instructions, we’ll take care of the rest and leave your home secure.

  • Yes. We bring everything needed to complete your clean using eco‑friendly, home‑safe products. If you have specific product preferences, just let us know.

  • Absolutely. We prioritize products that are effective while being safe for children, pets, and sensitive environments.

  • All Sunny Shine technicians are trained employees — not contractors. Each team member is background‑checked, professionally trained, and held to clear standards of care and professionalism.

  • Yes. Sunny Shine is fully insured and bonded for your protection and peace of mind.


  • Your satisfaction matters to us. If something feels off, let us know within 24 hours and we’ll make it right. We stand behind our work.

  • Simply request a custom quote through our website. We’ll follow up with next steps and help you choose the service that fits your home best.

Frequently Asked Questions

Curious what we clean, how we price, or what to expect on your first visit?
Our FAQs have all the practical details you need.

  • We offer three core service options:

    • The Fresh Start (deep cleaning, move‑in, move‑out)

    • The Signature Shine (general and recurring cleaning)

    • The Helping Hand (customized, partial, or occasional cleaning).

    Each service is designed to meet different needs and seasons of life.

  • A standard cleaning focuses on kitchens, bathrooms, bedrooms, and common living areas. This includes dusting, vacuuming, mopping, surface cleaning, and tidying. Specific tasks may vary by service tier, and add‑ons can be included if you need extra attention in certain areas.

  • Yes. Deep cleaning is part of The Fresh Start service and is ideal for first‑time cleans, seasonal resets, or homes that need more detailed care beyond routine maintenance.

  • Pricing is based on factors such as home size, service type, frequency, and any requested add‑ons. We provide custom quotes so you only pay for what your home truly needs.


  • We accept secure electronic payments, including credit and debit cards. Payment details are confirmed during booking for a smooth, stress‑free experience.

  • Yes. Recurring cleaning is available weekly, bi‑weekly, or monthly through The Signature Shine service. Many clients choose this option for consistent care and peace of mind.


  • We do our best to be flexible. If you need to reschedule, just let us know with reasonable notice and we’ll work with you to find the next best time.


  • We understand life happens. Cancellations are handled according to our scheduling policy, which will be clearly communicated at booking

Still have questions?
We’re always happy to help. Reach out anytime — we’re here for you.