At Sunny Shine Professional Cleaning, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, book our services, or interact with us.

Information We Collect

We collect information primarily to provide and improve our cleaning services and to communicate with you effectively.

Information You Provide Directly

This information is collected when you book a service, request a quote, or contact us:

Contact Information: Name, email address, phone number, and physical service address.

Payment Information: Billing address, credit card details, or other payment account information (processed securely via our payment processor).

Service Preferences: Details about your home, requested cleaning level (e.g., Deep Clean, Recurring Clean, Priority Clean), specific instructions, and scheduling preferences.

Communications: Records of correspondence (emails, chat, and phone calls).

Information Collected Automatically

When you visit our website, we may collect non-personal data automatically:

Usage Data: Information about how you use the site, including IP address, browser type, device type, pages viewed, time spent on pages, and referring website addresses.

Cookies and Tracking: We use cookies to enhance your experience, store preferences, and analyze website traffic.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To schedule, confirm, and perform the cleaning services you requested.

Payment Processing: To process deposits and final payments for services rendered.

Communication: To send service confirmations, reminders, follow-up surveys, and respond to your inquiries.

Marketing: To send promotional information about new services or special offers, provided you have opted in to receive such communications.

Improvement: To analyze usage data to improve our website functionality, service offerings, and customer experience.

Sharing Your Information

We do not sell your personal information. We only share information with the following parties when necessary to operate our business:

Service Providers: We share necessary contact and service address details with our authorized cleaning technicians and teams to allow them to perform the service.

Payment Processors: Third-party payment services (e.g., Stripe, PayPal) securely handle all payment data. We do not store full credit card numbers on our servers.

Legal Requirements: We may disclose information if required to do so by law, subpoena, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have control over your information:

Opt-Out: You can opt out of receiving marketing emails from us by following the unsubscribe link provided in those emails.

Access/Correction: You may contact us to request access to, correction of, or deletion of the personal information you have provided to us.

Cookies: You can adjust your browser settings to refuse all or some browser cookies, but this may affect the functionality of our website.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Sunny Shine Professional Cleaning, LLC

Phone: 405-877-8669

E-mail: team@sunnyshine-okc.com