Payment and Deposits

Booking Deposit: A 50% deposit is required at the time of scheduling to secure your date and time. This amount is non-refundable but is fully applied to your final service total.

Final Payment: The remaining balance is due and will be charged to your card on the day of service.

Weekend Services: The remaining balance for services scheduled on Saturday or Sunday is charged the preceding Friday during business hours.

Time Adjustments: Pre-approved charges for additional cleaning time will be processed the Monday morning following the service.

Collections: Your credit card information is retained on file and may be used to process any balance outstanding for non-disputed services.

Declined Payments: A $75 fee will be applied to your total for any declined or insufficient payments (NSF).

Cancellations & Rescheduling

To ensure fair scheduling for both clients and staff, our policy is based on the amount of notice provided:

7 Business Days or More

• Cancel:  Full 50% deposit is refunded.

• Reschedule: Full 50% deposit is applied as a credit to the new booking date.

48 Business Hours:

• Cancel:  Half (25% of the total service cost) is refunded; the other half (25% of the total cost) is forfeited.

• Reschedule:  Half (25% of the total service cost) is forfeited. The remaining amount is applied as a credit to the new booking date.

Less than 24 Business Hours

• The entire 50% deposit is forfeited to cover lost wages and scheduling gaps.

Service Scope & Quote Accuracy

Specifications: Please review the details of your chosen service (e.g., Deep Clean, Maintenance Clean, Priority Clean) to understand exactly which areas will be cleaned. Any special requests must be discussed with our team prior to service commencement.

Quote Accuracy: Prices and hours are based on the accurate condition and size of your home as provided during booking. If the actual condition is inconsistent with your description, we will attempt to call you immediately to request a time and price adjustment.

Unapproved Time: If we cannot reach you, we can only clean within the time originally allotted, which may result in compromised quality or skipped tasks.

On-Site Conditions & Access

Timing: Our service clock begins at the scheduled arrival time. If we are delayed due to waiting for access, our cleaning time is reduced accordingly.

Interruptions: Excessive activity, interruptions, or ongoing construction in the home may prevent us from completing the job within the estimated time. We reserve the right to prioritize or skip tasks to fit the schedule.

Technician Lockout/Turn-Away: If our cleaning technician is turned away or locked out of your residence upon arrival, a $75 fee will apply.

Non-Solicitation Agreement

Clients agree not to solicit or hire any current or former Sunny Shine Professional Cleaning employee for direct employment or cleaning services in any capacity. A $2,500 non-solicitation fee will be assessed if a violation of this agreement occurs.

Our 100% Guarantee

Our work is guaranteed! If you are not satisfied for any reason, please call our office within 24 hours of service.

• Re-Clean: We will happily return to re-clean the unsatisfactory areas at no additional charge.

• Refunds: Refunds are considered only after a complimentary re-clean has been performed and a manager subsequently inspects the area, confirming the service quality remains unsatisfactory.